An order number is a unique number attached to every order placed on our website. It acts as a reference number for a specific purchase, which you can use to track your order or in case you need assistance with an order.

If you were signed in when you placed your order, you can find your order number by logging into your account, clicking “My Orders” in your account menu. You can see each order's order number in the top left corner of its details page. If you were not signed in when you placed your order, you can find your order number in the confirmation email you received after placing the order. If you have any questions, please submit a ticket to our customer support team(micosourcex@gmail.com).

You’ll receive an email with your tracking number when your order ships. If you don’t see it, check your spam folder or contact us at micosourcex@gmail.com. You can also find tracking numbers in your customer account. Please note, the delivery time is an estimate and not guaranteed. Delays can occur due to factors like production issues. If there’s a significant delay, we’ll email you with a new shipping date and the option to wait or cancel your order.

If you have registered an account with us, you can check the status of an ordered item in the “My Orders” menu. If you have not registered, you can visit the Order Tracking page or track it here: https://www.17track.net/en to get your shipping status. If you still have questions, you can submit a ticket to our customer support team (micosourcex@gmail.com).

There are three likely reasons for this: 1). Your package has just been shipped but the carrier has not updated the tracking details yet; 2). Your package has been picked up by the carrier but has not been processed yet; *You can search your email inbox (the one you used to place your order) for an email titled "Shipping update for order #XXXX". In this email you will find the date your order was shipped. If the tracking information has not been updated for more than 3 business days after the shipping date, or if you can’t find the email, you can submit a ticket to our customer support team (micosourcex@gmail.com).

Once you receive a shipping confirmation e-mail, it means that your order has been processed and shipped out. If the tracking does not update, it may be due to one of the following reasons:

a. Your order is on its way, but the post office has not yet scanned/processed the package, so its status has not yet been updated on the tracking website. Please allow a few days for your local post office to process your package. You may want to contact your local post office with your tracking number for more details.
b. Your order has reached your country and is currently being cleared by customs. Until the package has been inspected and cleared by customs, the tracking system will be unable to provide any further updates. Unfortunately, we cannot tell you how long this process might take, as it depends your country’s customs process.

If you made an entry error when confirming the order, contact us immediately so we can update your details before the order is shipped. Once the order is shipped, it will no longer be possible to make these changes.

Importing countries may need to levy import taxes, customs duties, and related customs fees, which are not included in your payment to us. The amount of these fees (if applicable) is determined and determined by the customs authorities of the destination country. For further details on fees, please contact your local customs office directly.