We currently accept the following payment methods: PayPal

Orders are processed and shipped Monday through Friday (GMT +8), excluding weekends and holidays. In-stock items ship within 2 business days; we will email you if any items are out of stock—please whitelist micosourcex@gmail.com

If your order hasn't shipped, contact customer support at micosourcex@gmail.com to change it. If it has shipped, place a new order for the correct item and return the wrong one for a refund once we receive it. We can't cover shipping fees.

We do not collect or store your credit card details. All payments are handled by either PayPal , based on your method of payment. Once you reach the final stage of the checkout process, you will be taken directly to PayPal’s secure site. Your credit card details are never accessible to us.

A few reasons a transaction may have failed include: A problem with the credit card. · Your online payment gateway settings. Incorrect card details provided during payment. If you are still having transaction problems, please contact us with the details of the error message.

After receiving a shipping confirmation email, your order has been shipped. If tracking hasn’t updated, it might be because: The package is in transit but hasn’t been scanned by the post office yet. Wait a few days or contact your local post office with your tracking number. The package is undergoing customs clearance. Updates will resume after clearance, but the duration depends on your country’s customs process.

Notify us within three business days of receiving your order with a detailed issue description and proof for quick resolution. Damaged items in the package. Items in the package are not the products you ordered or some items are missing. The package is marked as having been signed for on the courier’s website, but you did not receive the package.

Processing time: 1-5 Days Shipping time: 14~30 Days

Only products purchased directly on our official website can be returned or exchanged. We support 7 Days no Reason to Return Policy subject to the rules below: Unpacking goods are not allowed( keep original packaging) - otherwise, the return requirement may be rejected. Contact the forwarder and the relative freight cost isbuyer responsibility. The relevant freight will be deducted (no full amount will be returned).

Once micosource has shipped out your parcel, it cannot be cancelled. If you want to cancel the order, please notify us to cancel before shipping, otherwise we cannot cancel the order for you. For details, please refer to "Seven Days No Reason To Return Policy" subject to the rules below: Unpacking goods are not allowed( keep original packaging) - otherwise, the return requirement may be rejected. Contact the forwarder and the relative freight cost isbuyer responsibility. The relevant freight will be deducted (no full amount will be returned).

Unfortunately, we are unable to honor any promotions for orders placed outside of the promotional time frame as this would be unfair to the rest of our customers. We’re so sorry for any inconvenience, and appreciate your understanding!

When placing an order, the final total you see during checkout is in USD. Once your bank pulls the funds, they will account for the current exchange rate. Your bank may or may not charge additional fees for international transactions. Please reach out to your bank for more information on any additional charges/fees!